Question 1

What is the minimum order quantity?

Accepted Answer

For most categories you can order by quantity tiers. The available quantity options are listed on each product page.

Question 2

Can I order custom-designed labels?

Accepted Answer

Yes. Using the designer on the 'Custom Label' page you can add your logo and text to create a print-ready design, then request a quote from our team.

Question 3

Which currency are prices in?

Accepted Answer

Prices are calculated in EUR and shown in your selected currency (EUR/USD/TRY). The current exchange rate is applied automatically.

Question 4

How long does shipping and delivery take?

Accepted Answer

Orders are prepared after payment confirmation and shipped via contracted carriers. Time varies by product and region; the tracking number is sent by email.

Question 5

What are the return and exchange conditions?

Accepted Answer

For standard products you have a 14-day right of withdrawal from delivery. Custom-made designs are excluded from returns by their nature. Details are on the Terms of Sale page.

Question 6

How do I get my invoice?

Accepted Answer

Once payment is confirmed, your e-invoice is issued and sent to your email address.

Frequently Asked Questions

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